Return & Refund Policy

Please read our policy carefully before placing your order.

At Aumi, we aim to make your shopping experience smooth and worry-free. At our store, customer satisfaction is important to us.

Returns & Refunds

Order Inspection

• For orders within Cairo and Giza, customers are allowed to inspect and try the items before receiving the order.
  
• For all other governorates, inspection before payment or delivery is not available.
• We do not offer returns or refunds on purchased items.

Exchanges

• We only offer exchanges in case of a defective or damaged product.
• Exchange requests must be made within 5 to 7 days from the delivery date.
  The item must be unused, in its original condition, and with all tags attached.
  Exchanges are accepted only after confirming the product defect.
• We reserve the right to refuse exchange requests that do not meet the conditions above.
• For any assistance, please contact our customer support team on social media.